Member Support Representative – Part Time
Georgia United Credit Union
part-time
Posted on:
Location Type: Hybrid
Location: Duluth • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Receives incoming calls and responds to member questions in a professional manner.
- Completes all required documentation and reports accurately and promptly.
- Completes research and resolves documentation errors or discrepancies.
- Forwards complex issues to a Team Lead or management for review.
- Provides general information to members on Credit Union policies, procedures and programs.
- Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
- Provides accurate and complete information about Credit Union products and services.
- Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
- Performs basic account maintenance functions and automatic transfers for loan payments.
- Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
- Acts as liaison between members and other departments and follows through on resolutions.
- Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.
Requirements
- 2 – 5 years of high-volume call center or related experience.
- Demonstrates strong verbal and written communication skills, including effective telephone etiquette.
- Exhibits strong organizational skills, attention to detail, and the ability to multi-task and prioritize responsibilities in a fast-paced call center environment.
- Solid math and basic accounting skills.
- Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
- General understanding of financial products and services.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account maintenancedocumentation accuracyresearch skillscross-sellingbasic accountingmath skillstelephone interview techniquesfinancial product knowledge
Soft skills
verbal communicationwritten communicationorganizational skillsattention to detailmulti-taskingprioritizationprofessionalismrelationship building