Operations

• Develops and communicates the strategic vision for deposit operations, ensuring alignment with the credit union’s mission and goals while leading both long and short-term planning to achieve optimal performance, growth, and member satisfaction.
• Oversees all aspects of deposit operations, ensuring effective execution.
• Sets, approves, and monitors departmental objectives, KPIs, and performance metrics for all direct and indirect reports within deposit operations.
• Serves as a trusted advisor to the executive team on all matters related to deposit operations.
• Drives process improvement and change management initiatives to enhance service delivery, reduce risk, and support organizational innovation.
• Ensures robust quality control, risk management, and audit readiness across all operational areas.
• Oversees the development, implementation, and continuous improvement of policies, procedures, and controls to ensure operational efficiency and regulatory compliance.
• Partners with executive leadership, IS, compliance, marketing, and retail to deliver integrated solutions, advance organizational initiatives, and address escalated issues to enhance the member experience.
• Develops and sustains high-performing teams by executing effective recruitment strategies, comprehensive training programs, ongoing coaching, and fostering professional growth.
• Leads enterprise-level risk management and regulatory compliance strategies related to deposit operations.
• Represents the credit union in industry forums, with regulatory agencies, and in managing key vendors and partner relationships.

VP of Deposit Operations

Payment Operations Specialist