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Customer Service – First Line & Claims Specialist
Georg FischerCustomer service specialist resolving delivery, billing, returns, and product issues for Uponor. Handling customer cases across email, phone, and chat.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and coordinating with internal teams to ensure timely and satisfactory resolutions.
Highest-signal resume keywords
Customer Service ExperienceMS Office ProficiencyCRM System ExperienceOracle ERP KnowledgeEnglish Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ManagementBilling and Payment ProcessingReturns ProcessingRental Agreement HandlingTechnical Question Resolution
Soft Skills
Strong Customer OrientationTeam SpiritFlexibilityInitiativeProfessional Communication
Tools & Technologies
MS Office ApplicationsSalesforce CRMOracle ERP System
Certifications & Qualifications
Commercial TrainingVocational Qualification
Industry Keywords
Customer CareCustomer ServiceCommunication ChannelsService ComplaintsHigh-Volume Situations
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Handle and process customer inquiries across all communication channels, particularly regarding delivery times, availability, shipping information, billing and payment discrepancies, service and product complaints, returns, rental agreements, and technical questions
- Independently log, review, and qualify customer inquiries
- Direct customer inquiries to the relevant specialist departments for joint resolution
- Coordinate and follow up on customer requests and cases, taking defined processing and turnaround times into account
- Actively communicate and coordinate with internal and external customers to find fast, customer-focused solutions
- Ensure professional, friendly, and reliable communication via email, phone, and chat
- Work closely with relevant specialist departments to process customer requests efficiently and resolve them sustainably
Requirements
What you’ll need- Successfully completed commercial training or equivalent vocational qualification
- Initial professional experience in customer care, customer service, or a comparable role
- Proficiency in using MS Office applications
- Knowledge of the Oracle ERP system is an advantage
- Experience with a CRM system, ideally Salesforce, is desirable
- Good written and spoken English skills
- Strong customer and service orientation, with a genuine enjoyment of working with people
- Strong team spirit, commitment, and flexibility
- Quick comprehension, with a structured and solution-oriented approach to work
- Initiative and confidence in making decisions
- Friendly, confident, and professional manner when dealing with internal and external customers
- Ability to maintain an overview and set the right priorities even in high-volume situations
Benefits
Comp & perks- Tailored onboarding program
- Flexible working hours and various working-time models
- Customized development plan
- Individual training and personal development opportunities
- Company pension scheme with attractive retirement-planning options
- Business bike leasing on attractive terms