Customer Success Coordinator

Geopixel Geotecnologias

Coordenador(a) de Sucesso do Cliente liderando equipe de Customer Success na Geopixel. Focando em desenvolvimento de carteiras, análise de KPIs e experiência do cliente.

Posted 6/11/2026full-timeSão José dos Campos • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, develop and engage the Customer Success team, strengthening a customer-centric culture focused on operational excellence and continuous improvement.
Monitor and analyze the area’s strategic KPIs, such as CSAT, NPS, churn, retention rate, lifetime value, revenue expansion (upsell/cross-sell) and service-level agreements (SLA).
Manage the entire customer journey, from onboarding through renewal processes, ensuring a consultative, seamless and high-value experience.
Act proactively to identify risks related to customer churn, developing action plans and retention strategies.
Maintain continuous collaboration with strategic areas such as Sales, Product, Support and Marketing to ensure alignment of initiatives and to strengthen the customer experience.
Lead executive and follow-up meetings with clients, presenting metrics, results, opportunities for improvement and continuous improvement plans.
Design, review and optimize internal processes to achieve scalability, operational efficiency and improved team performance.
Own the operational planning for the area, ensuring resources, direction and feasibility to deliver high-quality outcomes.
Ensure a high level of customer satisfaction and perceived value, focusing on relationship management, technical quality and excellence in the delivered experience.
Prepare and analyze periodic management reports related to operational performance, service, retention and customer relationships.
Identify operational, financial and relationship risks within the area and implement corrective actions and mitigation strategies.

Requirements

What you’ll need

Proven experience in Customer Success, Customer Experience, Account Management or related areas, with a strategic role in managing and developing customer portfolios.
Strong analytical ability to interpret metrics, identify opportunities and build strategies focused on retention, loyalty and business expansion.
Excellent verbal and written communication skills, with the ability to negotiate, influence stakeholders and build executive-level relationships across different levels of the organization.
Leadership profile with the ability to engage teams, develop talent and foster high-performance environments.
Bachelor’s degree in Geography, Architecture, Cartographic Engineering, Forestry, Environmental Science, Biology or related fields and/or proven experience in the area.
Knowledge of Geographic Information Systems (GIS).

Benefits

Comp & perks

Meal allowance – Flash card
Bradesco Health Plan
Bradesco Dental Plan
Transportation voucher
Group life insurance
Guapeco (pet health plan)
Moodar (emotional health and therapy support)
Wellhub with credit-card discount and dependent coverage
Flexible working hours
Day off during your birthday month
Partnership with pharmacies and payroll-deduction discounts
Agreement with SESC (discounts on paid events, hotels, tours and affordable travel)
Partnership with a travel agency (discounts on travel packages)
Partnership with Empório Nestlé (in-store discounts)
Workplace exercise twice a week (in-person and online)
Childcare assistance (for female employees returning from maternity leave)
Employee referral program with financial rewards
Opportunities for growth and learning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessCustomer ExperienceAccount ManagementAnalytical abilityRetention strategiesLoyalty strategiesBusiness expansion strategiesOperational performance analysisProcess optimizationGeographic Information Systems (GIS)

Soft Skills

Communication skillsNegotiation skillsStakeholder influenceTeam engagementTalent developmentHigh-performance environment fosteringRelationship managementRisk identificationAction plan developmentContinuous improvement mindset

Certifications

Bachelor’s degree in GeographyBachelor’s degree in ArchitectureBachelor’s degree in Cartographic EngineeringBachelor’s degree in ForestryBachelor’s degree in Environmental ScienceBachelor’s degree in Biology