Geoforce

Customer Success Manager

Geoforce

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Customer Onboarding: Work with the Onboarding team to guide new clients through the implementation process, ensuring seamless deployment and a positive experience for the customer.
  • Relationship Management: Build and maintain strong, trust-based relationships with key stakeholders, acting as their advocate within the company.
  • Product Knowledge: Serve as a product expert internally and externally.
  • Performance Monitoring: Track and analyze customer usage patterns and KPIs, proactively identifying opportunities for improvement or potential challenges.
  • Issue Resolution: Serve as the primary point of contact for customer concerns, collaborating with the support and product teams to resolve issues promptly.
  • Account Growth: Partner with sales to identify upsell and cross-sell opportunities, contributing to revenue growth.
  • Feedback Collection: Gather customer feedback to inform product development and enhancements, ensuring our solutions continue to meet industry needs.
  • Industry Expertise: Stay informed on trends and challenges in oil & gas and other relevant industries, providing customers with relevant insights and best practices. Serve as the voice of the customer for the organization.
  • Data collection: Methodical record keeping in the CRM (Salesforce) and CS Platform (Vitally).
  • Travel as needed (estimated 5-15 days per year).

Requirements

  • 3+ years in a customer success, account management, or similar role, preferably in SaaS or technology solutions.
  • Bachelor’s degree or equivalent work experience.
  • Familiarity with GPS tracking, fleet management, or operations in oil & gas and/or construction is highly preferred. Comfortable working with both small and enterprise level accounts.
  • Exceptional verbal and written communication skills with the ability to simplify complex concepts for diverse audiences.
  • Comfort with software platforms, data analysis, and basic troubleshooting.
  • Strong critical thinking skills and a proactive approach to addressing customer needs.
  • High attention to detail and the ability to manage multiple accounts and priorities effectively in a fast-paced environment. Project management skills an asset.
Benefits
  • Occasional travel to have face-time with customers will be required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisCRMSalesforceGPS trackingfleet managementtroubleshootingproject management
Soft Skills
relationship managementcommunicationcritical thinkingattention to detailproactive approachcustomer advocacy
Certifications
Bachelor’s degree