Patient Support Specialist

Geode Health

Patient Support Specialist managing patient requests and billing inquiries for mental health services. Scheduling appointments and ensuring timely responses in a multi-channel environment.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences
Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions
Work with patients and insurance carriers to resolve patient billing inquiries
Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
Other duties as assigned

Requirements

What you’ll need

2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
High School diploma or GED required

Benefits

Comp & perks

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingfront office administrationcall center operationspatient schedulinginsurance verification

Soft Skills

conflict resolutionmulti-taskingcustomer serviceflexibilitycommunication

Certifications

High School diplomaGED