Solutions Engineer

• Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements.
• Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team.
• Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog.
• Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests.
• Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation.
• Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders.
• Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary.
• Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness.

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