Genzeon

Business Analyst

• Conduct detailed process analysis and documentation of healthcare workflows, including claims adjudication, prior authorization, and revenue cycle processes
• Collaborate with healthcare clients to gather requirements and understand pain points across clinical, administrative, and claims operations
• Create process maps, data flow diagrams, and detailed documentation using Task Mining and Process Mining insights to validate as-is workflows
• Identify and quantify automation opportunities with clear ROI calculations, leveraging Process Mining to surface bottlenecks and inefficiencies in claims and operational workflows
• Use Task Mining to capture and analyze user interaction patterns, accelerating process discovery and documentation
• Work closely with RPA developers to translate business requirements into technical specifications
• Develop business cases and value propositions for automation initiatives, including claims processing automation and end-to-end revenue cycle optimization
• Guide process standardization and optimization efforts across claims intake, validation, adjudication, and denial management workflows
• Support implementation and change management activities