Partnership Implementation Specialist

Genworth

. Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders .

Posted 5/6/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders
Act as the primary point of coordination across Affinity and Carrier teams, managing cross-functional dependencies and navigating competing priorities to keep implementations on track
Develop a deep understanding of the implementation process and proactively identify gaps across workflows/systems
Collaborate with Client Success leaders to deliver a positive client experience throughout the implementation process
Work cross-functionally with Product, Marketing, Operations, Legal to ensure deliverables from various teams meet expected timelines
Support decision making, escalating risks and blockers and making recommendations to Client Success leaders to ensure forward momentum
Monitor progress and performance of the implementation process, communicate status updates and identified issues to the appropriate leaders
Support Client Success leaders with detailed documentation of meetings, client-facing reporting of progress and program outcomes
Communicate regular updates across the team to drive alignment
Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

Requirements

What you’ll need

3-5 years of relevant experience in project management, client implementation, or a related role, ideally in a fast-paced or evolving environment
Strong organizational skills, ability to break down complex processes into structured project plans, and create clarity in environments where processes are not yet fully defined
Ability to support cross-functional relationships without direct authority, building trust and alignment across teams to move initiatives forward
Excellent verbal and written communication skills, with ability to communicate effectively to multiple audiences
Comfort navigating complex ecosystems with multiple stakeholders, aligning an organized approach to multiple workstreams, and identifying root causes of issues across teams, processes, and systems
Experience supporting high-impact projects end-to-end, with a focus on execution discipline, measurable results, continuous improvement and scalable solutions
Proficiency in core tools (Excel, PowerPoint); Experience with CRM systems, Monday.com, Figma and/or other project management tools is a plus

Benefits

Comp & perks

Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

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Hard Skills & Tools

project managementclient implementationexecution disciplinecontinuous improvementscalable solutionsprocess documentationworkflow analysisrisk managementstatus reportingcross-functional coordination

Soft Skills

organizational skillscommunication skillsrelationship buildingproblem solvingstakeholder alignmenttrust buildingadaptabilityclarity creationteam collaborationinitiative forward movement