Senior Living Sales Operations
Genworth
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
- Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
- Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc).
- Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities
- Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population
- Spot trends, troubleshoot, develop solutions and deliver now while building for the future.
- Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech.
- Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
- Partner with sales analytics & reporting team to identify trends and provide actionable insights.
- Develop strong relationships with the sales team to deliver results
- Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available.
- Create and maintain documentation for sales processes, policies, and best practices.
- Create & deliver presentations and updates to leadership and across the organization.
Requirements
- Significant senior living experience (10 years+) and customer/Provider centric mindset required.
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 7 years experience in sales or business operations
- Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency
- High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams.
- Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment
- Strong project management skills with a focus on efficiency and attention to detail.
- Must demonstrate self-motivation, enthusiasm, and organizational skills.
- A willingness to jump in and dig deep to problem solve and drive results
- Excellent communication (written and verbal) and interpersonal skills.
- Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint
- Experience working in a remote or hybrid team environment.
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales operations strategiesdata collectionsales analyticsproject managementprocess improvementstrategic thinkinganalytical skillsproblem-solvingcritical thinkingpresentation skills
Soft Skills
customer-centric mindsetattention to detailself-motivationenthusiasmorganizational skillscommunication skillsinterpersonal skillsleadershipcollaborationtroubleshooting