Senior Operations Systems Support Technician

Genworth

. Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed .

Posted 4/2/2026full-timeRichmond • Connecticut, Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
Break-fix repairs, including ordering parts
Application software support
Peripheral Support
Malware and Virus repairs
Hardware and Software Configuration Changes
Application software installations and support
Engage vendors or technical resources for assistance
Document issue resolution
Apple iPhone Support, Apple MacBook Knowledge

Requirements

What you’ll need

2+ years’ experience with both hands on and remote Deskside Support experience.
Hardware/Software configuration in Windows OS Environment
Software Installs Computer (Mac and Windows) and iPhone support
Windows and Mac OS experience
Strong Customer Skills
A+ Certification desired

Benefits

Comp & perks

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long-Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier 2 supportbreak-fix repairsapplication software supportmalware repairshardware configurationsoftware configurationapplication installationsWindows OSMac OSiPhone support

Soft Skills

customer skills

Certifications

A+ Certification