Genworth

Technical Writer

Genworth

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Connecticut • United States

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About the role

  • Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards
  • Translate complex processes and technical information into clear, concise, and user-friendly content
  • Gather, organize, and document technical content from Process Owners and Subject Matter Experts (SMEs), ensuring accuracy, completeness, and version control
  • Maintain strong relationships with assigned Operations business units to establish technical specifications, prioritization, and strategic alignment
  • Actively manage work in progress/assignments meeting stated turnaround times and performance metrics
  • Build and maintain effective working relationships with stakeholders
  • Continuously improve content and documentation based on stakeholder feedback
  • Ensure accurate and timely communication with stakeholders
  • Collaborate with other support and shared services functions to ensure alignment of change, i.e. Learning and Development

Requirements

  • Bachelor’s degree or equivalent work experience
  • 2+ years of technical writing and/or editing experience
  • Minimum 1 year of experience in the insurance or financial services industry
  • Working Knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel)
  • Proficiency in process mapping using Microsoft Visio or other mapping tools
  • Experience in documenting business processes and procedures
  • Proficient in oral and written communication
  • Excellent critical thinking skills
  • Strong communication and facilitation skills
  • Ability to work independently and proactively
  • Ability to handle multiple priorities simultaneously
Benefits
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingeditingprocess mappingdocumenting business processesversion control
Soft Skills
communicationcritical thinkingfacilitationindependenceproactivityrelationship buildingstakeholder management
Certifications
Bachelor's degree