Technical Writer

Genworth

. Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards .

Posted 4/2/2026full-timeAlabama, Connecticut, District of Columbia, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards
Translate complex processes and technical information into clear, concise, and user-friendly content
Gather, organize, and document technical content from Process Owners and Subject Matter Experts (SMEs), ensuring accuracy, completeness, and version control
Maintain strong relationships with assigned Operations business units to establish technical specifications, prioritization, and strategic alignment
Actively manage work in progress/assignments meeting stated turnaround times and performance metrics
Build and maintain effective working relationships with stakeholders
Continuously improve content and documentation based on stakeholder feedback
Ensure accurate and timely communication with stakeholders
Collaborate with other support and shared services functions to ensure alignment of change, i.e. Learning and Development

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
2+ years of technical writing and/or editing experience
Minimum 1 year of experience in the insurance or financial services industry
Working Knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel)
Proficiency in process mapping using Microsoft Visio or other mapping tools
Experience in documenting business processes and procedures
Proficient in oral and written communication
Excellent critical thinking skills
Strong communication and facilitation skills
Ability to work independently and proactively
Ability to handle multiple priorities simultaneously

Benefits

Comp & perks

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingeditingprocess mappingdocumenting business processesversion control

Soft Skills

communicationcritical thinkingfacilitationindependenceproactivityrelationship buildingstakeholder management

Certifications

Bachelor's degree