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PMO Business Applications Specialist
Gentrack Ltd (Global)PMO Business Application Specialist managing NetSuite applications and providing support for user queries at Gentrack. Collaborating with various teams for effective project administration and process improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and supporting NetSuite and ERP systems, with a strong focus on user administration, data integrity, and project administration. Proficient in producing operational reports and maintaining documentation to support business processes and governance.
Highest-signal resume keywords
NetSuite AdministrationUser AdministrationData MaintenanceProject AdministrationJira Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Application SupportERP SystemsData ValidationReporting ToolsBilling ManagementResource ManagementTimesheet AdministrationAnalytical SkillsProblem-Solving SkillsStakeholder Management
Soft Skills
Attention to DetailMulti-Priority Management
Tools & Technologies
JiraConfluence
Industry Keywords
PMO GovernanceProject AccountingBusiness Operations SupportITIL PracticesProfessional Services
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide day-to-day support and administration of business applications, primarily NetSuite.
- Manage user access, roles, permissions, and employee lifecycle administration.
- Support project administration, including setup, maintenance, and closure.
- Maintain billing, pricing, labour costs, and business master data.
- Support resource allocation, work calendars, and NetSuite administration.
- Ensure data integrity through validation, reporting, and dashboard maintenance.
- Provide Jira user support and issue resolution where required.
- Support PMO governance and maintain Confluence documentation.
- Produce and maintain operational reports, dashboards, and management reporting.
- Support timesheet administration, including investigations, approvals, corrections, transfers, and bulk updates.
Requirements
What you’ll need- 5–7 years' experience independently managing complex business application support activities and critical support requests across NetSuite and related systems.
- Experience supporting ERP systems, preferably NetSuite.
- Experience with Jira or Jira Service Management is desirable.
- Strong analytical, problem-solving, and stakeholder management skills.
- Experience in user administration, data maintenance, and business process support.
- Ability to manage multiple priorities with strong attention to detail.
- Good to have experience in PMO, project administration, finance, or business operations support.
- Knowledge of billing, project accounting, timesheets, and resource management.
- Experience with Confluence, reporting tools, or ITIL/service management practices.
- Experience in supporting professional services or project-based organisations.
Benefits
Comp & perks- Personal growth – in leadership, commercial acumen and technical
- To be part of a global, winning high growth organisation – with a career path to
- A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
- A competitive reward package that truly awards our top
- A chance to make a true impact on society and the Gentrack.