Contract Administrator

Gentec

Contract Administrator coordinating customer orders and production at Gentec, ensuring compliance and timely deliveries. Engaging with clients and internal teams for efficient order management.

Posted 5/2/2026full-timeQuébec • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Track quotations and confirm with the client that the order and associated quotation are compliant; correct as needed and notify the client that their order is being processed
Submit requests to open a customer file to the accounting department
Enter orders into the manufacturing management system according to established procedure and send a copy to the accounting department
Complete contract review forms
Conduct a project kick-off meeting, if required
Prepare the production file and forward it to the production engineering department
Actively participate in internal production follow-up meetings
Actively participate in client follow-up meetings
Draft order status reports to be sent to clients
Follow up internally and with the client to ensure the order is delivered on time and participate in finding solutions if issues arise
Inform clients of lead times and any issues that could delay delivery
Schedule inspections, if applicable
Prepare shipping documents (identification, labels, packing lists/BOM, etc.) and customs paperwork when applicable, and forward these documents to the shipping department
Ensure deliveries proceed correctly when Gentec is responsible
Provide after-sales service: respond to support requests and/or route them to the appropriate internal resources and follow up; manage the full returns process for repair or non-conformance requests

Requirements

What you’ll need

College diploma or technical certificate in administration/office administration or a related field
3 to 5 years of experience in a similar role (order management, B2B customer service, production coordination, or contract administration)
Prior experience in a manufacturing environment
Experience in the electronics industry (asset)
Excellent customer service skills
Strong organizational skills and ability to prioritize
Excellent follow-up skills and strong administrative rigor
Ability to manage multiple files simultaneously in a fast-paced environment
Adaptability and ability to handle unforeseen events
Autonomy, thoroughness and resourcefulness
Team spirit and collaborative approach
Very good knowledge of the Microsoft Office suite (Excel, Word, Outlook)
Good communication skills (oral and written)
Advanced French (spoken and written)
Intermediate English (written)

Benefits

Comp & perks

A team where technical expertise is recognized and valued
Concrete, varied and stimulating projects
A people-oriented workplace that emphasizes innovation and collaboration
Flexible schedule focused on results
Comprehensive group insurance program
Group RRSP / Deferred Profit Sharing Plan (DPSP)
Paid time off between Christmas and New Year’s, in addition to regular vacation
Up to $500 reimbursement for home office setup for telework
Annual allowance for physical activity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcontract administrationproduction coordinationcustomer serviceshipping documentationlead time managementreturns process managementquotation complianceproject kick-offmanufacturing management system

Soft Skills

customer service skillsorganizational skillsfollow-up skillsadministrative rigoradaptabilityautonomythoroughnessresourcefulnessteam spiritcommunication skills

Certifications

college diplomatechnical certificate