Global Relationship Manager

Genpact

Global Relationship Manager developing CPG growth and commercial strategies for Genpact, an AI and digital transformation solutions company. Driving client growth, deal conversion, automation, and operational excellence.

Posted 8/11/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing go-to-market strategies, optimizing workflows, and enhancing client value through data-driven decision-making. Proficient in financial analysis, automation technology, and customer relationship management to drive revenue growth and operational excellence.

Highest-signal resume keywords

Go-To-Market Strategy DevelopmentFinancial Analysis and ReportingAutomation Technology SkillsCustomer Relationship ManagementITIL Foundation Certificate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisSales ForecastingBusiness ConsultingDigital Business StrategyProcess ImprovementData Strategy DevelopmentPromotional PlanningRevenue Growth StrategiesOperational ExcellenceClient Satisfaction

Soft Skills

CollaborationRelationship BuildingProblem SolvingCommunicationLeadership

Tools & Technologies

SAPDevOps

Certifications & Qualifications

ITIL Foundation Certificate in IT Service ManagementBachelor’s Degree in CommerceMaster’s Degree in Business AdministrationMaster’s Degree in Business Analytics

Industry Keywords

CPG SalesDeduction ManagementValue PropositionGovernanceResource Optimization

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Develop and strengthen relationships with CPG sales organizations and create go-to-market strategies for business growth
Design commercial models that enhance Genpact’s value proposition and drive revenue growth
Build and implement data strategies for promotional planning and execution
Collaborate with Sales and Operations senior leadership to generate momentum for new deals and ensure successful conversion and delivery
Manage resolution of cross-functional client issues
Develop growth strategies balancing financial success and client satisfaction
Ensure operational excellence through governance, project prioritization, and resource optimization
Research new markets and customer needs in Deduction Management
Identify process improvements to optimize workflows, reduce costs, and increase client value
Translate strategic vision into actionable plans
Build and manage collateral for customer meetings with Sales, Operations, Value Share, Transformation, and Digital teams
Identify automation and process-improvement opportunities to enhance service delivery
Promote Genpact products and services in alignment with client business needs
Develop and present case studies demonstrating Genpact’s value-sharing approach

Requirements

What you’ll need

Bachelor’s degree in Commerce, Economics, or Finance
Master’s degree in Business Administration or Business Analytics
ITIL Foundation Certificate in IT Service Management - Axelos required
Advanced English proficiency (C1)
Skills in automation technology, business consulting, customer relationship management, DevOps, digital business strategy, financial analysis and reporting, global business strategies, sales, sales forecasting, and SAP

Benefits

Comp & perks

Gain hands-on experience, mentorship, and world-class learning opportunities
Values-driven culture built on integrity and inclusion
Equal opportunity employer
Dynamic work environment that values respect, integrity, customer focus, and innovation