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Sales Program Specialist, Brazilian Portuguese
GenpactSales Program Specialist supporting Portuguese-speaking advertisers through sales programs, customer support, and technical issue resolution. Driving product adoption and revenue for SMB customers at Genpact, an AI technology services company.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital marketing and sales, with a strong focus on customer support and communication. Proficient in social media marketing and CRM systems, with a proven track record of driving revenue growth and providing consultative support to advertisers.
Highest-signal resume keywords
Digital Marketing CertificationCustomer Support ExcellenceSocial Media MarketingCRM System NavigationRevenue Growth Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital MarketingECommerceB2B SalesB2C SalesDigital Ad SalesCampaign ManagementSocial Media MonitoringTechnical TroubleshootingAdvertiser SupportSales Target Achievement
Soft Skills
Interpersonal CommunicationVerbal CommunicationWritten CommunicationProblem SolvingConsultative Support
Certifications & Qualifications
Sales CertificationMarketing Certification
Industry Keywords
SMB CustomersAgency PartnersOnline Advertising SalesCustomer ServiceAdvertiser Requirements
About the role
Key responsibilities & impact- Support innovative, scalable sales programs for advertisers
- Drive revenue and product adoption across SMB customers and agency partners
- Provide advertiser support through online chat, email, instant messaging, and phone
- Collect advertiser requirements and provide best-practice guidance
- Apply technology and product knowledge to address advertisers’ business needs
- Provide consultative support for agency and advertiser accounts
- Drive advertiser communications and resolve technical issues
- Educate advertisers on product usage
- Troubleshoot and resolve complex cases
- Complete required tasks within agreed turnaround times and quality standards
- Complete and pass all required client training
Requirements
What you’ll need- Experience or relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or a related field
- Comfortable working over the phone and navigating CRM systems
- Ability to provide exceptional customer support
- Strong understanding of social media
- Strong interpersonal, verbal, and written communication skills
- Portuguese required at Advanced C1 proficiency
- Must complete and pass all required client training
- Social media monitoring experience preferred
- Strong IT knowledge preferred
- College degree or equivalent diploma, or currently studying toward one, preferred
- Experience working with small and medium-sized businesses preferred
- Demonstrated success driving revenue growth and exceeding sales targets preferred
- Understanding of social media marketing, online advertising sales, campaign management, and customer service preferred
- Sales or marketing certifications preferred
Benefits
Comp & perks- Hands-on experience, mentorship, and continuous learning opportunities
- World-class learning opportunities
- Values-driven culture founded on integrity and inclusion
- Equal opportunity employer
- Dynamic work environment valuing respect, integrity, customer focus, and innovation