HR Admin Team Leader – Assistant Manager – English
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Wroclaw • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Leads the teams to ensure successful management of all relevant processes
- Our EMEA HR Admin work is divided into four country clusters, a Team Leader is responsible for all Data Management (DM), Talent Acquisition (TA), Total Rewards (TR) and Customer Interaction Center (CIC – Tier 1) processes within one country cluster.
- Serve as Single Point of Contact (SPOC) for one specific workstream (DM, TA, TR or CIC) across all clusters within the EMEA HR Admin team
- Provides coaching, direction, and leadership support to team members to achieve business results.
- Ensure the team has the right skills and competencies to manage all programs, processes and procedures within the talent acquisition process
- Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.
- Oversees process improvements for all relevant processes within their domain
- Follow all GDPR and data confidentially requirements within defined policy and practices.
- Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
- Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
- Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel.
- Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
- Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
Requirements
- Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
- Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
- Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
- Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same.
- Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
- Experience or background in HRO/Customer Service.
- Knowledge of MS Office (Excel, Power Point)
- Fluent English
- Minimum Bachelor's degree
Benefits
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional trainings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementtalent acquisitiontotal rewardscustomer interaction centerprocess improvementperformance metricsservice delivery metricscoachingemployee performance appraisalproblem solving
Soft skills
leadershipcommunicationpresentation skillstime managementout of box thinkingteam motivationcross-functional collaborationnetworkingdelegationengagement
Certifications
Bachelor's degree