Human Resources

• Leads the teams to ensure successful management of all relevant processes
• Our EMEA HR Admin work is divided into four country clusters, a Team Leader is responsible for all Data Management (DM), Talent Acquisition (TA), Total Rewards (TR) and Customer Interaction Center (CIC – Tier 1) processes within one country cluster.
• Serve as Single Point of Contact (SPOC) for one specific workstream (DM, TA, TR or CIC) across all clusters within the EMEA HR Admin team
• Provides coaching, direction, and leadership support to team members to achieve business results.
• Ensure the team has the right skills and competencies to manage all programs, processes and procedures within the talent acquisition process
• Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.
• Oversees process improvements for all relevant processes within their domain
• Follow all GDPR and data confidentially requirements within defined policy and practices.
• Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
• Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
• Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel.
• Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
• Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.

HR Admin Team Leader – Assistant Manager – English

Senior Workday Consultant, HRIS/LMS/Performance Appraisal

HR Delivery Team Leader