Accounts Receivable

• Own the end-to-end OTC Collections process independently
• Manage the OTC Collections portfolio and maintain strong customer relations & business acumen
• Independently manage assigned targets for calls & aged AR collections
• Prepare MIS/SLA Reporting - Monthly / Weekly / Daily and dashboards
• Actively manage business continuity plans for the process
• Prioritize team tasks to meet timeliness and accuracy standards
• Continuously coach and develop team members: hire, assess, and document performance
• Support team priorities and initiatives and effectively manage workload
• Team management & negotiation; confirm escalation procedures are followed
• Identify automation opportunities (QPA/RPA/GEN AI) and drive Value Share projects
• Daily work allocation & day-end status reporting to stakeholders
• Deliver required data for audit purposes and ensure accounting process controls
• Drive continuous improvement in key operational metrics through Six Sigma methodologies
• Participate in governance meetings at country/region level and collaborate across teams
• Daily quality checks of volume processed by team and update 360 dashboard
• Manage creation, update and review of SOPs and monitor training plans, backups and cross-training

Assistant Manager, Accounts Receivable – French

Accounts Receivable Subject Matter Expert – Domain Trainee – French

Accounts Receivable Subject Matter Expert – Assistant Manager, French