Genpact

Sales Admin – Process Associate, English Speaker

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)
  • Processing orders / customer requests
  • Booking of Orders in the ERP system
  • Handling customer requests and ensuring resolution
  • Follow-up on pending items and reporting
  • Offering information to customers via e-mails/phone
  • Updating ERP regarding clients, supplies, pricing
  • Gathering information from logistics partners and informing customers regarding availability and deliveries
  • Creating orders (SOs) in the ERP system
  • Offering resolutions for internal updating requests: credit/debit notes, reimbursements
  • Building relationships with clients and sales representatives
  • Checking and solving issues between client purchase orders (PO) and system information
  • Communicating with warehouse and forwarders to handle delivery and returns
  • Preparing relevant documents for orders (export, transport, customs)
  • Daily monitoring of assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delays, and complaints
  • Escalating problems, delays, inconsistencies and proposing streamlining solutions
  • Participating in projects to implement process improvement ideas

Requirements

  • Communicative level of English
  • High School Degree (University graduate or Economic studies are an advantage)
  • Customer service experience - would be a plus
  • Similar experience in the field
  • Work experience with an ERP system (SAP -advantage)
  • Personal culture and client management expertise
  • High motivation and ability to learn
  • Ability to work under time pressure
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order entryorder fulfillmentcontract managementdispute managementbillingmaster data managementcustomer serviceprocess improvementcredit notesdebit notes
Soft skills
communicationclient managementproblem-solvingrelationship buildingmotivationability to learntime managementorganizational skillsinterpersonal skillsresilience
Certifications
High School DegreeUniversity DegreeEconomic Studies