Genpact

Senior Process Associate – Human Resources Operations, Spanish

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Senior

About the role

  • Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner
  • Administer employee life-cycle programs depending on scope (stream or market based)
  • Prepare necessary documents for employees
  • Review/Audit HRO transactions to ensure transactions follow policies & process
  • Work closely with Operations Team to provide feedback on quality
  • Conduct Quality meetings and analyze errors; drive accountability to meet quality goals
  • Maintain subject-matter expertise on process updates, policies, Quality Team SOPs
  • Provide hyper care for new hires and tenured bottom performers through audits & actions
  • Define, update, and innovate quality frameworks and re-review decision accuracy audits
  • Implement and use different Quality Check Tools, best practices, and procedures
  • Contribute to process improvement ideas, insights, and projects to enhance KPIs
  • Accountable for performance standards for assigned analysts; monitor quality performance
  • Partner on classroom training delivery and engage in refresher training as needed
  • Ensure HR policies and processes are followed for assigned scope and escalate inconsistencies
  • Establish and update process documentation (SOPs, process maps, templates)
  • Identify process gaps and participate in improvement initiatives
  • Ensure services delivered meet Service Level Agreement (SLA) and internal KPIs
  • Complete mandatory trainings and perform other duties as assigned by Team Lead

Requirements

  • Analytical and problem-solving skills
  • Bachelor / Master´s degree
  • Knowledge of MS office applications: Word, Excel, Outlook
  • Proficient Spanish (C1)
  • Professional background involving problem solving and dealing with internal customers
  • Ability to work with confidential/sensitive data
  • Preferred: Experience in working in the HR / Administration Team
  • Preferred: Workday and Service Now knowledge will be an asset
  • Preferred: Previous experience working in Shared Services
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness; integrity and inclusion
  • Hybrid work arrangement (Hybrid Bucharest)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsproblem-solving skillsprocess documentationquality frameworksperformance standardsprocess improvementdata confidentiality
Soft skills
communication skillsinterpersonal skillsaccountabilitytraining deliveryfeedback provision
Certifications
Bachelor's degreeMaster's degree