Senior Process Associate – Insurance Policy Administration, German

Genpact

Senior Process Associate responsible for insurance administration tasks requiring German and English proficiency. Join Genpact to transform industries with AI and digital innovation.

Posted 4/17/2026full-timeRemote • 🇵🇹 PortugalSeniorWebsite

About the role

Key responsibilities & impact

Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams
Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles
Be a liaison between Policy Administrators, Team Coordinators and Team Leaders
Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties
Delivers exceptional service standards/KPI’s
Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods
Participate and provide support to process improvement projects
Contributing to technical support and procedural best practice and support
Provide new ideas and support the Management Team regarding execution
Accountable to have a backup for your senior tasks (within admins).
Perform more complex and time-consuming tasks
Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team
Support new staff training and actively participate on new tasks transition
Maintain and update process documentation

Requirements

What you’ll need

Economic studies (e.g. finance, accounting or similar domains) - BA
Proficient in written and spoken German & English
Good interpersonal skills with the ability to work as a member of various teams
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
Curious, willing to learn and showing a challenging conventions spirit
Ability to organize, prioritize and plan workload to meet deadlines
Demonstrating personal integrity
Personable, able to develop rapport easily and build relationships
Good Customer Focus

Benefits

Comp & perks

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryadministrationprocess improvementreportinganalysisinsurance risk assessmentKPI managementprocess documentation

Soft Skills

interpersonal skillsattention to detailcustomer focusorganizational skillsteam collaborationcuriosityintegrityrelationship building

Certifications

Bachelor's degree in EconomicsBachelor's degree in FinanceBachelor's degree in Accounting