Sales Program Specialist – Process Associate, Spanish LATAM
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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About the role
- become and remain knowledgeable and passionate about leading social media products and community standards
- have strong interpersonal skills, verbal and written communication skills
- provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
- collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
- act as a point of contact to provide consultative support on agencies and advertisers accounts
- drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
- educate advertisers on product usage, troubleshoot and resolve complex cases
- complete the required tasks within the agreed turnaround times and standards of quality
- have good language requirements complete and pass all required training provided by the client
Requirements
- experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
- comfortable over the phone and navigating CRM systems
- ability to provide exceptional customer support
- have strong understanding of social media
- preferably have experience working with social media monitoring
- preferably have strong IT knowledge
- preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one
- preferably have experience working with small and medium-sized businesses
- preferably have demonstrated success in driving revenue growth and exceeding sales targets
- preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service
- preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital marketingeCommerceB2B salesB2C salesdigital ad salessocial media marketingonline advertising salescampaign managementCRM systemstroubleshooting
Soft Skills
interpersonal skillsverbal communicationwritten communicationcustomer supportconsultative supportproblem-solvingtime managementcustomer satisfactioneducationguidance
Certifications
digital marketing certificationsocial media marketing certificationsales certificationmarketing certification