Genpact

Sales Program Front Line Manager – Management Trainee

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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Job Level

Entry Level

About the role

  • Manage the day-to-day operations in accordance with requirements and SLAs.
  • Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
  • Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
  • Analytical bent of mind with the ability to root cause basis data and drive decisions
  • Drive Operations teams to deliver continuous improvement and productivity/quality gains
  • Flag and escalate business risks timely to the client/supervisor
  • Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
  • Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
  • Drive performance management process based on the framework.
  • Ensure that our clients receive the highest level of sales and operational customer service
  • Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
  • Develop and implement best practices for client interaction, sales, and services.

Requirements

  • Expert knowledge of social media, mobile apps, and digital and mobile marketing.
  • Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
  • Experience working in a sales or account management role with small businesses.
  • Proven track record of reaching and exceeding sales goals.
  • Strong communication and interpersonal skills, good at work under pressure.
  • Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up
  • High school diploma or bachelor’s degree
  • Relevant years of marketing, brand advertising, media sales, and/or online advertising experience.
  • Ability to perform well in a highly dynamic, rapidly changing environment.
  • Creative, outside-the-box thinker and strategist.
  • Excellent communication and presentation skills.
  • A team player and collaborator
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsdigital marketingmobile marketingsocial media marketingsales managementaccount managementadvertising buyingperformance managementcontinuous improvementcustomer service
Soft Skills
people managementmentorshipanalytical thinkingcommunicationinterpersonal skillsteam collaborationcreativitystrategic thinkingproblem-solvingadaptability
Certifications
high school diplomabachelor's degree