Sales Program Front Line Manager – Management Trainee
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • 🇵🇹 Portugal
Visit company websiteJob Level
Entry Level
About the role
- Manage the day-to-day operations in accordance with requirements and SLAs.
- Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
- Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
- Analytical bent of mind with the ability to root cause basis data and drive decisions
- Drive Operations teams to deliver continuous improvement and productivity/quality gains
- Flag and escalate business risks timely to the client/supervisor
- Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
- Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
- Drive performance management process based on the framework.
- Ensure that our clients receive the highest level of sales and operational customer service
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
- Develop and implement best practices for client interaction, sales, and services.
Requirements
- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience working in a sales or account management role with small businesses.
- Proven track record of reaching and exceeding sales goals.
- Strong communication and interpersonal skills, good at work under pressure.
- Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up
- High school diploma or bachelor’s degree
- Relevant years of marketing, brand advertising, media sales, and/or online advertising experience.
- Ability to perform well in a highly dynamic, rapidly changing environment.
- Creative, outside-the-box thinker and strategist.
- Excellent communication and presentation skills.
- A team player and collaborator
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsdigital marketingmobile marketingsocial media marketingsales managementaccount managementadvertising buyingperformance managementcontinuous improvementcustomer service
Soft skills
people managementmentorshipanalytical thinkingcommunicationinterpersonal skillsteam collaborationcreativitystrategic thinkingproblem-solvingadaptability
Certifications
high school diplomabachelor's degree