Genpact

Sales Program Specialist, Process Associate – Polish

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

JuniorMid-Level

About the role

  • Support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.
  • Become and remain knowledgeable and passionate about leading social media products and community standards;
  • Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
  • Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
  • Act as a point of contact to provide consultative support on agencies and advertisers accounts;
  • Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
  • Educate advertisers on product usage, troubleshoot and resolve complex cases;
  • Complete the required tasks within the agreed turnaround times and standards of quality;
  • Complete and pass all required training provided by the client;

Requirements

  • Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
  • Comfortable over the phone and navigating CRM systems;
  • Ability to provide exceptional customer support;
  • Have strong understanding of social media;
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingeCommerceB2B salesB2C salesdigital ad salesCRM systemssocial media products
Soft skills
customer supportcommunicationproblem-solvingconsultative supporttechnical issue resolution
Certifications
industry certification in digital marketingindustry certification in eCommerceindustry certification in B2B/B2C salesindustry certification in digital ad sales