Genpact

Sales Program Specialist, Process Associate, Romanian

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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About the role

  • support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption;
  • become and remain knowledgeable and passionate about leading social media products and community standards;
  • have strong interpersonal skills, verbal and written communication skills;
  • provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
  • collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
  • act as a point of contact to provide consultative support on agencies and advertisers accounts;
  • drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
  • educate advertisers on product usage, troubleshoot and resolve complex cases;
  • complete the required tasks within the agreed turnaround times and standards of quality;
  • have good language requirements;
  • complete and pass all required training provided by the client;

Requirements

  • relevant experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
  • comfortable over the phone and navigating CRM systems;
  • ability to provide exceptional customer support;
  • have strong understanding of social media;
  • preferably have experience working with social media monitoring;
  • preferably have strong IT knowledge;
  • preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
  • preferably have experience working with small and medium-sized businesses;
  • preferably have demonstrated success in driving revenue growth and exceeding sales targets;
  • preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
  • preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital marketingeCommerceB2B salesB2C salesdigital ad salessocial media marketingonline advertising salescampaign managementCRM systemstroubleshooting
Soft Skills
interpersonal skillsverbal communicationwritten communicationcustomer supportconsultative supportproblem-solvingtime managementcustomer satisfactioneducationguidance
Certifications
digital marketing certificationsocial media marketing certificationsales certificationmarketing certification