Genpact

Senior Process Associate – Human Resources Operations, French

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Senior

About the role

  • Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
  • Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based).
  • Preparing necessary documents for employees.
  • Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process.
  • Work closely with Operations Team to provide feedback on quality.
  • Conduct Quality meetings with the team to analyze errors.
  • Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.
  • Ensure, self-expertise of the subject matter.
  • Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance.
  • Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality.
  • Implementation and effective usage of different Quality Check Tools, best practices, and procedures.
  • Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds.
  • Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner.
  • Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists.
  • Also engage in refresher training as per training need identifications & action plans for continuous improvement.
  • Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies).
  • Establish and/or update process documentation (standard operating procedures, process maps, template creation).
  • Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team.
  • Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI).
  • Complete mandatory trainings and assignments in timely manner.
  • To perform other duties as assigned by the Team Lead as and when required.

Requirements

  • Analytical and problem-solving skills.
  • Bachelor / Master´s degree.
  • Knowledge of MS office applications: Word, Excel, Outlook.
  • Proficient French (C1) and English (B2).
  • Professional background involving problem solving and dealing with internal customers.
  • Ability to work with confidential/sensitive data.
  • You have experience in working in the HR / Administration Team.
  • Workday and Service Now knowledge will be an asset
  • Previous experience working in Shared Services
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsproblem-solving skillsemployee life-cycle programsquality performance benchmarksprocess improvementprocess documentationconfidential data handlingtraining deliveryauditingquality check tools
Soft skills
customer supportcommunicationteam collaborationfeedback provisionaccountabilitynurturingcontinuous improvementtraining needs identificationprofessionalismadaptability
Certifications
Bachelor's degreeMaster's degree