Collections Specialist – Senior Process Associate – French
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Budapest • 🇭🇺 Hungary
Visit company websiteJob Level
Senior
Tech Stack
Oracle
About the role
- Drive cash flow improvements within EMEA region.
- Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.
- Daily management through advanced collections tools in line with portfolio expectations and priorities.
- Manage and maintain the customer master file for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.
- Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.
- Support and manage the decision making on stop shipments for their key countries.
- Ensure W/O and reserves are reflective of country specifics.
- Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.
Requirements
- Experience in collection, order management, cash application or similar relevant experience
- Fluent spoken and written French & English essential.
- Strong understanding of the Order to cash process.
- Strong reconciliation and problem-solving skills.
- Strong customer focus and service delivery.
- Intermediate to Advanced Excel skills required.
- Ability to negotiate effectively to drive resolutions.
- Ability to provide accurate data and proven experience in ability to influence recipients in relation to content.
- Process Improvement experience, always looking for opportunities to refine the way we do things.
- Previous experience of SAP, Get Paid and/or Oracle systems preferred.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsorder managementcash applicationExcelreconciliationproblem-solvingprocess improvementdata analysis
Soft skills
customer focusservice deliverynegotiationinfluencing