Payroll

• End-to-End Payroll Ownership: Oversee the full payroll process with accountability for service quality, timeliness, and compliance.
• Stabilization During Transition Phase: This project is currently in a critical transition period. The Tower Lead plays a pivotal role in stabilizing payroll operations, resolving inherited issues, and bringing visibility and structure to delivery.
• Client Trust & Service Recovery: As a key client-facing role, the Tower Lead is instrumental in rebuilding client confidence through proactive communication, issue ownership, and visible improvements in service performance.
• Cross-Functional Process Understanding: Leverage deep operational knowledge of payroll and its interdependence on HR, time, and data inputs. Use this understanding to identify root causes, close gaps, and ensure smooth handoffs across the process chain.
• Issue Resolution & Risk Mitigation: Own resolution of recurring errors or escalations. Collaborate with upstream process owners (e.g., HR, WFM) to mitigate risks and prevent downstream payroll defects.
• Team Leadership & Coordination: Lead the tower team operationally, driving clear priorities, accountability, and effective communication with both the internal team and external stakeholders.

HRO Payroll Tower Lead – Senior Manager – English

Human Resources Operations Payroll Specialist – Domain Trainee – Dutch