Genpact

Senior Process Associate – Turkish

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Senior

About the role

  • Work closely with Team leader and Team members; take over Team leader assigned tasks and prioritize based on business need and impact.
  • Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
  • Acts as a buddy of new joiners during business specific training, shadowing or need for support. Takes over training new joiners on process, systems and overall client specific tasks.
  • Accomplish all responsibilities in line with client compliance and integrity requirements.
  • Create, update, revise, and submit standard operating procedures for approval.
  • Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
  • Act as a backup or cross-trained for another process or scope of work.
  • Continuous improvement: Identify process gaps, propose improvements, and contribute to automation or digital tools implementation that support process efficiency.
  • KPI: Meet or exceed defined process targets (volume and accuracy) and ensure timely reporting of results or highlight proactively the need for support.
  • Preparing and presenting in weekly conference calls reports with KPI and project status;
  • Processing & booking of purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents;
  • Answering supplier’s requests & purchasing hotline;
  • SOX compliance processing;
  • Procurement reporting;
  • Procurement hotline and handling daily customer queries;
  • Reception and verification of requisitioning of users and buyers;
  • Analyze completeness of purchase requisitions, RFQ packages and technical specifications;
  • Escalation of vendor identification;
  • Preparation of RFQ packages, forwarding and follow up;
  • Answer supplier questions and advise on RFQ response required;
  • Consolidation of RFQ responses;
  • Assist in or Recommend suppliers based on both price and non-price factors;
  • Purchase order preparation and issuance;
  • Follow up of RFQ package (if no return by RFQ deadline) and PO received by suppliers (if no action by delivery date);
  • Build good rapport with clients/vendors, category/commodity managers;
  • Assist Supplier negotiations for large buys;
  • Register and respond to PR or Procurement related inquiries by clients/vendors;
  • Be focal point and facilitate resolution of customer complaints;
  • Daily follow-up on customer projects;
  • Daily communication/interaction via email/phone with customers;

Requirements

  • Full professional knowledge of Turkish, min. C1 and English B2.
  • Business School Degree or qualification or minimum relevant work experience directly related experience to procure to pay, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Basic financial analysis skills.
  • Ability to be hardworking and to think “outside the box”.
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
  • Problem solving.
  • Cultural awareness in a diverse and international environment.
  • Thirst for learning.
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
procure to payfinancial analysisKPI reportingstandard operating proceduresRFQ preparationpurchase order preparationaccount reconciliationcompliance processingprocess improvementautomation
Soft skills
interpersonal skillsteamworkverbal communicationwritten communicationproblem solvingcultural awarenessability to work under pressureadaptabilitythirst for learningcreativity
Certifications
Business School Degree