Genpact

Collections Specialist – Senior Process Associate – French

Genpact

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • 🇭🇺 Hungary

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Job Level

Senior

Tech Stack

Oracle

About the role

  • Drive cash flow improvements within EMEA region.
  • Required to successfully manage the assigned portfolio to deliver cash flow targets in line with monthly goals and expectations.
  • Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.
  • Daily management through advanced collections tools in line with portfolio expectations and priorities.
  • Manage and maintain the customer master file for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.
  • Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.
  • Support and manage the decision making on stop shipments for their key countries.
  • Ensure W/O and reserves are reflective of country specifics.
  • Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.

Requirements

  • Experience in collection, order management, cash application or similar relevant experience
  • Fluent spoken and written French & English essential.
  • Strong understanding of the Order to cash process.
  • Strong reconciliation and problem-solving skills.
  • Strong customer focus and service delivery.
  • Intermediate to Advanced Excel skills required.
  • Strong team player
  • Ability to negotiate effectively to drive resolutions
  • Ability to provide accurate data and proven experience in ability to influence recipients in relation to content.
  • Process Improvement experience, always looking for opportunities to refine the way we do things.
  • Previous experience of SAP, Get Paid and/or Oracle systems preferred.
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collectionsorder managementcash applicationExcelreconciliationproblem-solvingprocess improvementdata analysis
Soft skills
customer focusservice deliveryteam playernegotiationinfluencing