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GenLogs

Public Sector Customer Success Lead

GenLogs

Public Sector Customer Success Lead scaling GenLogs’ truck-intelligence platform for US government agencies. Driving adoption, training, renewals, and mission outcomes across law enforcement accounts.

Posted 8/25/2026full-time🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS Customer Success, focusing on onboarding, retention, and expansion within public sector accounts. Capable of translating customer needs into actionable insights while building strong relationships with government stakeholders.

Highest-signal resume keywords
B2B SaaS Customer SuccessAccount ManagementData AnalyticsCRM MasteryPublic Sector Sales

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic SQLPythonData AnalyticsCustomer Success PlaybooksOperational Needs Translation
Soft Skills
EmpathyProactive Problem-SolvingPatienceHumilitySelf-Direction
Tools & Technologies
SalesforceGainsight
Industry Keywords
Public SectorGovernment TechnologyLaw EnforcementCommercial TruckingFreight Ecosystem

Tech Stack

Tools & technologies
PythonSQL

About the role

Key responsibilities & impact
  • Own and build the customer success function for GenLogs' public sector customers
  • Establish customer success playbooks, standards, and eventually the scaling team
  • Lead onboarding, adoption, retention, expansion, and renewal across agency accounts
  • Work alongside public sector users in the field and remotely to translate workflows into effective platform queries and results
  • Design and deliver training and enablement for users with varied technical comfort
  • Capture operational customer needs and translate them into actionable product and engineering input
  • Build relationships with government employees, decision makers, and procurement stakeholders
  • Sustain trust across long government timelines
  • Connect platform usage to outcomes and support case studies, webinars, and conference talks within confidentiality limits
  • Join customer and pre-sales calls as a subject-matter expert when needed
  • Support emerging government projects through customer discovery, account qualification, and research
  • Travel up to ~40% to work with users in offices, roadside locations, or team rooms

Requirements

What you’ll need
  • 5+ years of experience in B2B SaaS Customer Success, Account Management, or a related customer-facing leadership role in industry
  • Ability to travel up to ~40%, including into the field alongside law enforcement agencies and task forces
  • Comfort working in a fast-moving, high-growth environment where the product, use cases, and playbooks are still being built
  • Empathy with public sector customers’ daily reality
  • Intuitive, proactive problem-solving
  • Comfort with ambiguity and self-direction
  • Bias for action and disciplined initiative
  • Patience with slow adoption and long government timelines
  • Humility and willingness to listen
  • Prior experience working with law enforcement, public sector sales, or government technology (bonus)
  • Data analytics background and ability to fuse imperfect, heterogeneous data into a defensible conclusion (bonus)
  • Strong, decision-grade writing (bonus)
  • Familiarity with the commercial trucking and freight ecosystem, including USDOT/FMCSA, motor carrier identity and vetting (bonus)
  • Basic SQL/Python skills (bonus)
  • CRM mastery, e.g. Salesforce or Gainsight (bonus)
  • Experience in prior startup or small-team SaaS environments (bonus)

Benefits

Comp & perks
  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans
  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs
  • Paid parental leave
  • Budget availability for approved professional development courses, certifications, and training
  • 100% travel reimbursement for all approved company travel and spending
  • 401(k) plan