GenLogs

Business Development Rep

• Outbound Prospecting: Research and identify high-quality prospects across logistics and commercial auto insurance verticals
• Execute consistent multichannel outreach including calls, email, and LinkedIn
• Tailor outreach to specific workflows across logistics and insurance stakeholders
• Maintain daily activities and expectations to generate a healthy volume of qualified meetings
• Conduct initial discovery conversations to understand prospect challenges
• Align prospect pain points with GenLogs’ capabilities
• Qualify prospects to sales qualified leads based on defined criteria
• Schedule meetings for Account Executives with clear, detailed handoff notes
• Work closely with Account Executives to prioritize accounts and refine outreach strategy
• Provide ongoing feedback to Product based on prospect objections, market signals, and emerging trends
• Support GTM initiatives tied to industry events
• Maintain accurate data, notes, and qualification details in Salesforce
• Utilize sales engagement tools to improve productivity and streamline outbound workflows
• Participate in weekly meetings to review performance, account progress, and outbound results
• Contribute to the evolution of outbound playbooks, ICP profiles, and messaging frameworks.

Business Development Representative – Insurance

Product Manager

• Own product strategy and roadmap for the Shippers Vertical
• Lead product discovery, working directly with customers to understand workflows, pain points, and decision-making processes
• Own and communicate the product roadmap, serving as the single-threaded owner across leadership, engineering, and GTM teams
• Lead the creation of new data products and AI-powered applications that turn raw freight data into actionable insights
• Define product requirements by deeply understanding shipper workflows (planning, execution, exception management), balancing speed, technical feasibility, and real-world usability
• Drive rapid iteration with Engineering and Design, shipping quickly, learning from usage, and continuously improving
• Define and track success metrics tied to operational outcomes (efficiency, loss reduction, ROI)
• Partner with Customer Success and GTM to drive adoption, retention, and expansion

Director of Product – Shippers

• Own product strategy and roadmap for the Insurance Vertical
• Build products that support underwriting, claims, and fraud detection workflows
• Build and scale AI-powered risk and intelligence products, leveraging agentic AI to detect anomalies, surface underwriting signals, and automate workflows
• Lead the creation of new data products and AI-powered applications, packaging GenLogs data into high-value, monetizable offerings (APIs, insights, embedded workflows)
• Own and communicate the product roadmap, serving as the single-threaded owner across leadership, engineering, and GTM teams
• Define product requirements by balancing customer risk models, regulatory constraints, and data fidelity
• Translate complex datasets into high-signal, trusted products used in underwriting and claims decisions
• Drive rapid iteration with Engineering while maintaining high standards for accuracy, reliability, and trust
• Define success metrics tied to risk reduction, loss ratios, and operational efficiency
• Partner with GTM and Customer Success to drive adoption, retention, and revenue expansion

Director of Product – Insurance

• Pioneer the use of agentic AI to build self-healing data pipelines
• Lead the expansion of GenLogs into new B2B SaaS verticals
• Manage, recruit, and develop a world-class team of Product Managers
• Leverage massive datasets to create proprietary insights and high-moat features
• Partner closely with Engineering and Sales to align the technical roadmap with GTM goals

SVP of Product

IT Support

• Develop a deep understanding and expertise of our platform, data, APIs, and customer base
• Create, Read, Update, and Delete: Manage ongoing CRUD within backend customer/user database to ensure proper permissions and access
• Respond to technical user questions and issues with urgency, clarity, and empathy via email/chat.
• Troubleshoot and resolve technical issues by guiding them through workflows and identifying user errors vs. product bugs
• Document and take detailed notes in our support ticketing system
• Collaborate with Engineering and Integrations teams to translate user feedback into scalable solutions
• Assist Customer Success Managers in day to day technical support of users.

Technical Customer Support Representative

Customer Success Manager

• Manage customer book of around $3 million ARR within the logistics service provider (LSP) vertical
• Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation.
• Develop and execute customer success playbooks and resources to drive customer adoption.
• Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
• Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals.
• Ensure a high level of revenue retention and expansion.
• Partner closely with Sales for largest upsell opportunities.
• Quarterly travel for industry conferences, QBRs, and onsite customer meetings
• Collaborate with Support and Engineering teams on user issues
• Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams

Customer Success Manager, Logistics

• Insurance Account Management: Manage customer book of around $3 million ARR within the Insurance / Insuretech vertical
• Implementation and activation: Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation.
• Training and enablement: Develop and execute customer success playbooks and resources to drive customer adoption.
• QBRs and strategic alignment: Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals.
• Expansion and renewal: Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals. Ensure a high level of revenue retention and expansion. Partner closely with Sales for largest upsell opportunities.
• Quarterly travel for industry conferences, QBRs, and onsite customer meetings
• User support: collaborate with Support and Engineering teams on user issues
• Customer and user advocacy: Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams

Customer Success Manager – Insurance

Customer Support

• Develop a deep understanding and expertise of our platform and customer base
• Respond to user questions and issues with urgency, clarity, and empathy via email/chat and occasionally Google Meet
• Troubleshoot and resolve customer issues by guiding them through workflows and identifying user errors vs. product bugs
• Build out and maintain customer- and internal-facing knowledge base
• Document and take detailed notes in our support ticketing system
• Following up daily on tickets to ensure the customer is taken care of as quickly as possible
• Provide basic technical support, escalating more complex problems to our Engineering team as needed
• Collaborate with Sales, Customer Success, and Product to translate user feedback into scalable solutions
• Assist Customer Success Managers in day to day support of users
• This may include user onboarding, training, and ongoing office hours to user success

Customer Support Representative

Computer Vision Engineer

• Define North Star metrics that measure the impact of vision model outputs
• Conduct exploratory data analysis to find opportunities to improve metrics
• Collaborate with field teams to optimize camera/sensor hardware
• Implement fundamental computer vision techniques to process image data
• Design, develop, and deploy SOTA computer vision (CV) models at scale
• Continuously improve CV models based on performance metrics and feedback
• Routinely review and implement the latest research literature in CV and AI

• Outbound Prospecting
• Research and identify high-quality prospects across assigned verticals
• Execute consistent multichannel outreach including calls, email, and LinkedIn
• Tailor outreach to specific logistics workflows such as sales, operations, and compliance
• Maintain daily activities and expectations to generate a healthy volume of qualified meetings
• Qualification & Discovery
• Conduct initial discovery conversations to understand prospect challenges
• Align prospect pain points with GenLogs’ capabilities
• Qualify prospects to sales qualified leads based on defined criteria including fit, need, urgency, and role alignment
• Schedule meetings for Account Executives with clear, detailed handoff notes
• Collaboration & Internal Alignment
• Work closely with Account Executives to prioritize accounts and refine outreach strategy
• Provide ongoing feedback to Product based on prospect objections and emerging logistics trends
• Support GTM initiatives tied to industry events through pre-event booking and post-event follow-up
• Systems, Reporting & Process Excellence
• Maintain accurate data, notes, and qualification details in Salesforce
• Utilize sales engagement tools to improve productivity and streamline outbound workflows
• Participate in weekly meetings to review performance, account progress, and outbound results
• Contribute to the evolution of outbound playbooks, ICP profiles, and messaging frameworks

Business Development Representative – BDR

Recruitment

• Build and own end-to-end recruiting process for the company.
• Build systems, processes and infrastructure and ultimately own full-cycle recruiting for roles across Engineering, Product, Sales, Marketing, Customer Success, and G&A
• Partner with founders and leadership to define hiring plans, headcount priorities, and role requirements aligned with company goals
• Design and implement recruiting infrastructure, including ATS setup, interview processes and offer workflows
• Source and close top talent, personally handling outbound sourcing, screening and offer negotiation for critical roles
• Build hiring manager capability, coaching leaders on interviewing, candidate evaluation, and closing techniques
• Ensure an excellent candidate experience, creating clear, consistent, and human processes from first touch to onboarding
• Plan for scale, laying the foundation to hire additional recruiters or agencies as the company grows.
• Work with third-parties as appropriate to balance fast and cost effective hiring.