Towing and Roadside Assistance Agent

Genius Agency

Agents provide roadside assistance to customers, ensuring timely service coordination and effective solutions. Candidates should have strong communication and multitasking skills.

Posted 7/21/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using technology to support customer inquiries in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving AbilitiesEffective Communication SkillsBPO ExperienceProficient in VoIP Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingDecision-MakingMultitaskingActive Listening

Soft Skills

Self-MotivatedDependableAbility to Work IndependentlyAdaptabilityTime Management

Tools & Technologies

VoIP SystemsWeb-Based ToolsComputer ProficiencyUpdated Operating SystemHeadset

Industry Keywords

Roadside AssistanceBPO SettingCustomer InquiriesFlexible SchedulesHigh-Pressure Environment

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers in need of roadside support
Ensure timely and efficient coordination of services
Handle customer inquiries and provide effective solutions

Requirements

What you’ll need

Proven experience in customer service, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
We are specifically looking for applicants from Colombia, Pakistan, Venezuela, and Honduras.
Excellent communication and active listening skills.
Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
Strong problem-solving and decision-making abilities.
Reliable internet connection and a quiet, distraction-free home workspace.
Proficient in using computers, VoIP systems, and web-based tools.
Willingness to work flexible schedules, including weekends and holidays.
Self-motivated, dependable, and able to work with minimal supervision.
Good command of both written and spoken English.
Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

Comp & perks

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential