Technical Support Agent

Genfinity Philippines, Inc.

Technical Support Agent responsible for troubleshooting wireless and POE camera systems. Managing customer inquiries through various support channels.

Posted 6/26/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱65,000 per monthWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Handling customer technical support cases through telephone, webchat and email submission
Evaluating networking system and security systems through assessing compatibility of hardware with existing programs
Troubleshooting networks, switches, routers, and network performance issues
Maintain client confidence by keeping their information confidential
Update CRM tickets and manage escalations to the engineering team
Account maintenance of Deep Sentinel Customers. Including scheduled health checks and developing relationships with key clients
Serve as a liaison and act as an advocate for the customer between the customer and Deep Sentinel
Evening and Weekend availability is required

Requirements

What you’ll need

3+ years of tech support experience
Experience with remote troubleshooting
Experience with HubSpot or similar CRM
3 years of Help desk/Technical experience
1 year experience with Power Over Ethernet (POE)
Preferred: 3+ years of experience with advanced networking concepts: IPv4, IPv6, WiFi 2.4ghz and 5GHz, VPN, POE
Experience with Linux-based operating systems

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Genfinity Philippines, Inc. Website LinkedIn All Job Openings 501 - 1000 employees Founded 13+ ⚕️ Healthcare Insurance 👥 HR Tech Healthcare Insurance
HR Tech
BPO Genfinity Philippines, Inc. is a company focused on providing global talent solutions specifically oriented towards the healthcare sector. Based in the Philippines, Genfinity offers various outsourcing models like Global In-house Center (GIC), Employer of Record (EOR), and Business Process Outsourcing (BPO) to help organizations optimize their operations by accessing skilled labor at favorable costs. The company aids in setting up operations offshore, managing recruitment, payroll, legal compliance, and providing training tailored to integrate employees into client cultures. With over 20 years of experience in the Philippines, Genfinity extends its expertise in healthcare support services, focusing on ensuring operational excellence through strategic partnerships and comprehensive support offerings. Technical Support Agent Job not on LinkedIn 🔥 15 minutes ago 🇵🇭 Philippines – Remote 💵 ₱65k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handling customer technical support cases through telephone, webchat and email submission
Evaluating networking system and security systems through assessing compatibility of hardware with existing programs
Troubleshooting networks, switches, routers, and network performance issues
Maintain client confidence by keeping their information confidential
Update CRM tickets and manage escalations to the engineering team
Account maintenance of Deep Sentinel Customers. Including scheduled health checks and developing relationships with key clients
Serve as a liaison and act as an advocate for the customer between the customer and Deep Sentinel
Evening and Weekend availability is required 🎯 Requirements
3+ years of tech support experience
Experience with remote troubleshooting
Experience with HubSpot or similar CRM
3 years of Help desk/Technical experience
1 year experience with Power Over Ethernet (POE)
Preferred: 3+ years of experience with advanced networking concepts: IPv4, IPv6, WiFi 2.4ghz and 5GHz, VPN, POE
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Hard Skills & Tools

technical supportremote troubleshootingHelp deskPower Over Ethernet (POE)IPv4IPv6WiFi 2.4ghzWiFi 5GHzVPNLinux-based operating systems

Soft Skills

customer advocacyrelationship buildingconfidentialitycommunicationproblem-solving