Data Analyst

• Own the design, creation, and optimization of HubSpot dashboards, workflows, automations, lists, and reports.
• Develop scalable processes in HubSpot to improve team efficiency and ensure accurate, actionable reporting.
• Pull, analyze, and synthesize data from HubSpot and other sources to identify trends, risks, and opportunities.
• Partner with Customer Support and Customer Success leaders to define and track key metrics (e.g., CSAT, churn, time to resolution, retention).
• Proactively recommend process improvements and data-driven solutions to enhance reporting, tracking, and decision-making.
• Ensure data accuracy, consistency, and usability across systems.
• Communicate findings clearly and persuasively to technical and non-technical stakeholders.

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