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About the role
- Develop and maintain a strong technical understanding of Genetec’s product portfolio and stay up to date with new features and releases.
- Define the most suitable solutions based on customer and partner requirements, ensuring technical alignment and value creation.
- Build and maintain excellent relationships with customers, partners, and key stakeholders across the region.
- Deliver high‑impact product demonstrations and presentations, showcasing the full capabilities of our solutions.
- Provide technical expertise to Sales teams, supporting responses to customer requirements and specifications.
- Work closely with the Technical Support team to ensure a seamless transition from pre‑sales to post‑sales and successful solution deployment.
- Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, acting as a regional technical ambassador.
- Create and contribute to technical content, such as white papers, positioning yourself as an expert on Genetec technologies.
- Share field insights and technical feedback with Product Management to support continuous product improvement.
- Implement complex software solutions, supporting customers throughout the technical evaluation and deployment phase.
- Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.
Requirements
- Strong technical expertise, ideally with hands‑on experience in:
- - IP networking & protocols
- - Windows operating systems
- - PC configuration
- - Implementing or integrating complex software solutions
- 5+ years of experience in customer‑ or partner‑facing roles within a technology‑driven environment (security industry experience strongly preferred).
- Strong pre‑sales or technical customer support background, with the ability to translate technical requirements into tailored solutions.
- Excellent presentation and communication skills, comfortable demonstrating complex technology to both technical and non‑technical audiences.
- Analytical mindset and strong problem‑solving skills, including incident analysis and resolution.
- Ability to manage multiple projects, prioritize effectively, and deliver within timelines.
- High customer orientation, strong interpersonal skills, and the ability to build trust quickly.
- A proactive, positive attitude, combined with curiosity, innovation, and a drive to achieve objectives.
- Understanding of the ECE security market (ecosystem, technologies, trends).
- Professional language skills: English and Polish (both required).
Benefits
- An opportunity to make a meaningful impact in an international, diverse, and collaborative work environment.
- A culture that encourages creativity and fresh ideas, giving you the freedom to challenge the status quo and shape how we work.
- A role within an industry-leading global company and an open, supportive atmosphere.
- Corporate Discount Program offering access to a variety of partner perks.
- French language classes to support your international collaboration and career growth.
- Participation in international team events and conferences, fostering strong connections across regions.
- Employee Commission Plan, recognizing your contribution to business success.
- Car allowance to support travel across the region.
- Pension Plan (PPK), ensuring long‑term financial security.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IP networkingnetwork protocolsWindows operating systemsPC configurationcomplex software solutionstechnical customer supportpre-sales supportincident analysisproblem-solving
Soft Skills
presentation skillscommunication skillsanalytical mindsetproject managementcustomer orientationinterpersonal skillstrust buildingproactive attitudecuriosityinnovation