Inside Sales

• Recruit, train, mentor, and coach a team of Inside Sales Representatives (ISRs)
• Set performance expectations, KPIs, and development plans to ensure continuous improvement
• Conduct regular team meetings, one-on-ones, and performance reviews
• Foster a collaborative, data-driven, customer-focused team culture
• Oversee inbound and outbound sales activities to ensure robust lead qualification and opportunity creation
• Ensure the team meets pipeline quotas and supports revenue targets for assigned territories
• Maintain high standards of responsiveness, follow-up, and opportunity management within the CRM
• Collaborate with Regional Sales Managers and Territory Managers to align inside sales efforts with field strategies
• Support Genetec’s channel partners (integrators, distributors, VARs) by ensuring ISRs provide timely product information, quotes, and opportunity updates
• Guide ISRs to strengthen relationships with end users and partners through proactive communication
• Help ensure partner compliance with Genetec programs, pricing structures, and certification requirements
• Monitor inside sales metrics (lead conversion rates, call activity, pipeline velocity, etc.) and present performance data to leadership
• Work with Marketing to optimize lead distribution, nurture programs, and campaign follow-through
• Ensure accurate forecasting and data integrity in the CRM (e.g., Salesforce)
• Identify and implement process improvements, automation opportunities, and best practices
• Partner with Product Management to enable ISRs on updated features, roadmap, and value propositions
• Work with Customer Service and Technical Support to ensure seamless handling of pre-sales inquiries
• Coordinate with Finance & Operations to support pricing approvals, quote accuracy, and sales processes

Inside Sales Manager

Inside Sales Specialist

Inside Sales Agent

Regional Director, Inside Sales

Inside Sales Specialist