Vice President

• Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives.
• Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence.
• Drive Executive Partnership: Collaborate with Sales VPs, and senior cross-functional leaders to craft and execute regional growth strategies.
• Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions.
• Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, that demonstrate the differentiated value of the Genesys portfolio.
• Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions.
• Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization.
• Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration.

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