Senior Project Manager

Genesys

Senior Project Manager delivering Genesys AI-powered CX transformations for enterprise customers. Leading global teams, governance, financial performance, implementation, adoption, and value realization.

Posted 8/24/2026full-timeRemote • 🇨🇦 CanadaSenior💰 $134,000 - $175,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex enterprise customer experience transformation projects, managing project financial performance, and applying Agile and Waterfall methodologies. Proficient in stakeholder management, governance, and optimizing resource allocation across multiple engagements.

Highest-signal resume keywords

Project ManagementCustomer Experience TransformationFinancial ManagementAgile MethodologiesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceRisk ManagementProcess ImprovementCloud TechnologiesEnterprise Software Implementations

Soft Skills

LeadershipNegotiationConflict ResolutionAnalytical SkillsOrganizational Skills

Tools & Technologies

Microsoft ProjectMicrosoft 365JiraAzure DevOpsSmartsheet

Certifications & Qualifications

PMPPgMPPMI-ACPScrum MasterITIL

Industry Keywords

Cloud MigrationSaaSCCaaSDigital TransformationProfessional Services

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPMP

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex enterprise customer experience transformation projects
Establish execution strategy, governance, success criteria, and delivery roadmaps
Direct cross-functional and geographically distributed teams across architecture, consulting, development, engineering, business analysis, training, quality assurance, operations, change management, customers, and partners
Drive Genesys solution implementation and adoption from discovery and solution design through planning, execution, testing, go-live, transition to support, and value realization
Establish executive governance, steering committees, communication cadences, project metrics, KPIs, and decision frameworks
Manage risks, issues, dependencies, assumptions, and change requests
Manage multiple concurrent enterprise engagements across scope, schedule, budget, quality, contracts, customer satisfaction, and priorities
Own project financial performance, including budgeting, forecasting, revenue, profitability, margins, utilization, and resource management
Optimize resource allocation across engagements
Align customer executives and Genesys Sales, Customer Success, Product Management, Professional Services, Support, Finance, Operations, and partners
Lead steering committees, governance reviews, kickoffs, customer workshops, and strategic planning sessions
Strengthen customer adoption and value realization
Support pre-sales through estimation, Statements of Work, implementation strategies, proposals, and RFP responses
Advise customers on CX transformation, organizational readiness, and change management
Mentor Project Managers and delivery teams
Advance Professional Services methodologies, governance, reporting, and execution consistency
Translate delivery insights into scalable processes, tools, governance practices, and project management capabilities

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
8+ years of project or program management experience leading complex enterprise technology implementations
5+ years of experience delivering cloud, SaaS, contact center, customer experience (CX), or digital transformation initiatives
Experience managing enterprise customer engagements across the complete project lifecycle
Experience leading geographically distributed, cross-functional teams within global matrix organizations
Experience managing project financial performance, including budgeting, forecasting, revenue, profitability, margins, utilization, and resource planning
Demonstrated executive presence and ability to communicate with, advise, negotiate with, and influence senior stakeholders
Leadership, stakeholder management, negotiation, conflict resolution, analytical, organizational, and problem-solving capabilities
Ability to influence multidisciplinary teams and executive stakeholders without direct authority
Experience applying Agile, Waterfall, and hybrid methodologies
Understanding of enterprise software implementations, cloud technologies, and customer experience platforms
Technical aptitude and business acumen for technical and executive audiences
Expertise in project governance, KPI reporting, financial management, risk management, organizational change, and process improvement
Proficiency with Microsoft Project, Microsoft 365, Teams, SharePoint, Jira, Azure DevOps, and Smartsheet
Ability to travel up to 25 percent
Preferred: PMP, PgMP, PMI-ACP, Scrum Master, or equivalent certification
Preferred: Experience with Genesys Cloud CX, Genesys Engage, or comparable CCaaS platforms
Preferred: Cloud migration or AI-enabled customer experience transformation experience
Preferred: AWS, Microsoft Azure, or Google Cloud Platform familiarity
Preferred: Pre-sales consulting, solution estimation, Statements of Work, and proposal development experience
Preferred: ITIL, Prosci Change Management, Lean, or Six Sigma knowledge
Preferred: Enterprise Professional Services experience supporting Fortune 1000 customers

Benefits

Comp & perks

Flexible ways of working
Mentorship, learning programs, leadership development and education support
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Potential commission or performance-based bonus opportunities