Senior Manager, Learning & Enablement

Genesys

Senior Manager leading global learning and enablement for Genesys, an AI-powered customer experience platform. Building scalable capability programs, transformation enablement, and high-performing distributed teams.

Posted 8/17/2026full-timeRemote • Illinois, North Carolina • 🇺🇸 United StatesSenior💰 $133,500 - $234,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning and Development, Talent Development, and Performance Consulting, with a strong focus on building high-performing global teams and translating business strategies into effective learning solutions. Proficient in managing complex initiatives, stakeholder partnerships, and leveraging data to drive decisions and measure impact.

Highest-signal resume keywords

Learning And DevelopmentPerformance ConsultingChange EnablementProgram ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning StrategyLearning DesignFacilitationCapability BuildingStakeholder PartnershipResource PlanningQuality AssuranceData AnalysisProcess EstablishmentTransformation Support

Soft Skills

Influencing Without AuthorityBuilding High-Performing TeamsLeading Through AmbiguityManaging Multiple PrioritiesConsultative Communication

Tools & Technologies

Workday LearningLearning Experience PlatformsAI-Enabled Learning Design ToolsAnalytics PlatformsShared Infrastructure

Industry Keywords

SaaSEnterprise TransformationOrganizational ChangeLearning ConsultingEnablement-As-A-Service

About the role

Key responsibilities & impact

Lead, coach, and develop a small global team of learning and enablement partners, learning specialists, and instructional designers
Translate business and Talent Development priorities into team goals, resource plans, and delivery expectations
Allocate team capacity across Talent Development programs, transformation initiatives, and functional needs
Build team capabilities in performance consulting, learning and enablement design, program management, and stakeholder partnership
Define and advance an enterprise approach to learning and enablement, including principles, standards, methodologies, tools, and effectiveness measures
Consult leaders, program owners, and enablement partners on capability needs, audience strategy, adoption barriers, and solution design
Lead or oversee enablement for enterprise transformation initiatives
Develop integrated enablement strategies aligned with transformation and change plans
Represent Learning & Enablement in senior leadership and cross-functional forums
Develop and apply a tiered partnership model for Talent Development support
Establish HR functional enablement solutions, including onboarding, role readiness, and transformation support
Establish intake, prioritization, resource planning, design, development, quality assurance, and delivery practices
Manage team capacity, project demand, delivery risks, vendor partnerships, and applicable budgets
Guide use of learning technologies, AI-enabled development tools, content platforms, and shared infrastructure
Define and use measures of effectiveness, adoption, learner outcomes, and business impact

Requirements

What you’ll need

8+ years of experience in Learning and Development, Talent Development, Organizational Development, Performance Consulting, Change Enablement, or a related field
2+ years of direct people-management experience
Experience leading geographically dispersed learning, instructional design, enablement, or talent professionals
Experience leading complex learning and enablement initiatives in a global, matrixed organization
Experience translating business strategies and transformation priorities into scalable capability-building solutions
Strong experience in learning strategy, performance consulting, learning design, facilitation, and program management
Experience managing multiple concurrent priorities and allocating team capacity across competing business needs
Experience establishing scalable learning and enablement processes, standards, tools, or operating models
Ability to build and develop high-performing global teams
Ability to translate complex business needs into practical learning and enablement strategies
Ability to lead through ambiguity and shifting priorities
Ability to influence senior leaders and cross-functional partners without formal authority
Ability to use data, business measures, and stakeholder feedback to guide decisions and demonstrate impact
Experience in a high-growth SaaS or AI-driven technology company is an additional qualification
Experience supporting enterprise transformation, organizational change, or large-scale technology adoption is an additional qualification
Experience building or leading an internal learning consulting or enablement-as-a-service model is an additional qualification
Experience managing external vendors or delivery partners is an additional qualification
Familiarity with Workday Learning, learning experience platforms, AI-enabled learning design tools, and analytics platforms is an additional qualification
Regular availability for meetings between 6:00am–8:00 a.m. Pacific Time is required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support
Potential eligibility for commission or performance-based bonus opportunities