Senior Principal Professional Services Consultant

Genesys

Enterprise architect delivering Genesys’ AI-powered customer experience solutions across voice, digital, and cloud channels. Leading complex deployments, technical strategy, stakeholder workshops, and consultant mentorship.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,600 - $238,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading the architecture and delivery of Genesys customer experience solutions, with a strong focus on multi-cloud environments, DevOps practices, and scalable system design. Proven ability to align technical solutions with business objectives while mentoring technical teams and managing complex stakeholder relationships.

Highest-signal resume keywords

Genesys Customer Experience SolutionsAWS, Azure, or Google CloudDocker and KubernetesDevOps, CI/CD, and Infrastructure as CodeAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software DeliveryCloud-Based SolutionsSIP and Voice TechnologiesScalable Architecture DesignAnalytical and Problem-Solving SkillsAPI ManagementNetworkingCloud SecurityProgramming in Java or C#Designing Reusable Tools

Soft Skills

Excellent Communication SkillsMentoring and Guiding Technical Consultants

Tools & Technologies

Genesys EngageGenesys CloudTerraformAutomation Tools

Industry Keywords

Multi-Cloud DeploymentsCustomer-Facing RolesStakeholder ManagementHigh AvailabilityDisaster Recovery

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsDockerJavaKubernetesTerraform

About the role

Key responsibilities & impact

Lead end-to-end architecture and delivery of Genesys customer experience solutions
Drive technical strategy and design across multi-cloud environments integrating voice, digital, and AI-driven channels
Facilitate customer workshops and discovery sessions
Align business objectives with technical solutions and transformation goals
Influence SMEs, product owners, engineering, and other cross-functional teams
Define and oversee implementation standards for DevOps, CI/CD, and cloud-native architecture
Identify project risks and implement mitigation strategies
Mentor and guide technical consultants
Optimize system performance and reliability through high availability, disaster recovery, and zero-downtime deployment strategies

Requirements

What you’ll need

Bachelor’s degree in Engineering, Information Technology, or a related field
8+ years of experience delivering complex enterprise software or cloud-based solutions
Experience in customer-facing roles managing complex stakeholder relationships and challenging scenarios
Strong expertise in AWS, Azure, or Google Cloud
Deep understanding of Docker and Kubernetes
Solid experience with SIP, voice technologies, and omnichannel customer experience platforms
Ability to design and implement scalable architectures across distributed systems
Strong analytical, problem-solving, and debugging skills
Experience with Agile methodologies and iterative delivery models
Excellent communication skills for technical and business audiences
Preferred: experience with Genesys Engage, Genesys Cloud, or multi-cloud deployments
Preferred: knowledge of DevOps, CI/CD, automation, and infrastructure as code
Preferred: familiarity with Terraform in Genesys Cloud environments
Preferred: experience with API management, networking, and cloud security
Preferred: programming or scripting in Java, C#, or similar
Preferred: experience designing reusable tools, utilities, or frameworks
Preferred: understanding of enterprise integration patterns and large-scale system deployments

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support