Senior Order Management Analyst

Genesys

Order Management Senior Analyst at Genesys handling service order lifecycle operations. Tasked with precision and efficiency to enhance customer experience and revenue integrity.

Posted 7/29/2026full-timeBogota • 🇨🇴 ColombiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order Management and Revenue Operations, ensuring compliance and accuracy throughout the order lifecycle while effectively collaborating with cross-functional teams. Proficient in financial controls and operational efficiency, with a strong focus on process improvement and high-volume workload management.

Highest-signal resume keywords

Order ManagementRevenue OperationsFinancial ControlsMicrosoft ExcelSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order To Cash ProcessesOperational FinanceBilling TransactionsProcess ImprovementAttention To Detail

Soft Skills

CollaborationAnalytical SkillsProblem Solving

Tools & Technologies

SalesforceWorkdayMicrosoft Excel

Industry Keywords

Service OrdersRevenue IntegrityAudit ReadinessOperational Transparency

About the role

Key responsibilities & impact

Own the end to end processing of service orders, ensuring accuracy, compliance, and timely execution across the full order lifecycle.
Drive revenue integrity by validating quotes, contracts, and supporting documentation prior to order booking and billing.
Partner with cross functional stakeholders to align on order requirements, resolve dependencies, and accelerate deal execution.
Ensure billing transactions are completed within strict close timelines, supporting monthly, quarterly, and annual financial reporting accuracy.
Resolve complex billing discrepancies and invoice inquiries by collaborating with Receivables Management and internal teams.
Maintain accurate system records and documentation to support audit readiness and operational transparency.
Identify process inefficiencies and implement improvements that enhance scalability, accuracy, and cycle time reduction.
Support high volume periods by prioritizing workload effectively and ensuring continuity during critical financial close cycles.

Requirements

What you’ll need

3 or more years of experience in Order Management, Revenue Operations, or operational finance within technology environment.
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Advanced English proficiency, both written and spoken, required due to collaboration and reporting with international stakeholders.
Strong understanding of order to cash processes and financial controls.
Experience working with enterprise systems such as Salesforce, Workday, or similar platforms.
Advanced proficiency in Microsoft Excel and other productivity tools.
Demonstrated ability to manage high volume workloads with strong attention to detail and accuracy.
Proven ability to collaborate across global, cross functional teams.
Strong analytical and problem solving skills with a focus on operational efficiency.

Benefits

Comp & perks

Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families