AI and Experience Orchestration Director

Genesys

Director of AI and Experience Orchestration leads strategic engagements for AI adoption at Genesys. Collaborates with teams to translate business goals into impactful AI use cases.

Posted 5/30/2026full-timeCalifornia • California, New Mexico, Washington • 🇺🇸 United StatesLead💰 $134,000 - $235,600 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.
Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.

Requirements

What you’ll need

Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
Experience in sales overlay, specialist, or subject matter expert functions
10 to 12 years of experience in software, cloud, or AI related roles
Proven capability in AI powered customer experience and conversational AI solutions
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
Experience coordinating and executing AI proofs of concept
Ability to create effective territory and account strategies that support growth objectives
Strong critical thinking, problem solving, and communication skills
Effective presentation skills with the ability to serve as a compelling subject matter expert
Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIcustomer experience technologyconversational AI solutionssales overlaysoftwarecloudAI proofs of conceptterritory strategiesaccount strategiespipeline creation

Soft Skills

communication skillsinfluence without authoritycollaborationcritical thinkingproblem solvingpresentation skillsability to manage multiple work streamscustomer insightsleadershipstrategic thinking