Professional Services Consultant – QA

Genesys

QA Engineer defining and executing test scripts for Genesys products, collaborating across teams and managing test coverage and execution.

Posted 5/27/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Responsible for defining/executing test scripts and cases based on the requirement document per functionality basis
Assist Associate QA Engineers on project related tasks
Communicate directly with the project team for reports, concerns or issues encountered
Use Genesys specific tools to manage and report daily work assignments
Follow guidelines for weekly timesheet submission
Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members
Development, documentation, and execution of automated and manual tests
Work collaboratively with product manager, development & QA teams during all stages of software development life cycle
Consult with scrum teams on test planning and participate in testing and demo activities
Pro-active in handling dependencies, coordinating test coverage, execution, and Risk analysis
Planning, deploying, and managing the testing effort for any given engagement
Provide technical training to internal or external resources as needed

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Information Systems/Management
3+ years of exp. in Genesys or any contact center product testing
Very good in written and spoken English
Worked with different SDLC concepts
High problem-solving and analytical skills
Able to support North America work timings based on project needs
3+ years of experience in software testing (preferred)
Experience in development, configuration of contact center platforms (preferred)
Experience in using test automation tools (preferred)

Benefits

Comp & perks

Great benefits and perks like larger tech companies
Independence to make a larger impact on the company
Ownership of their work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test scriptstest casesautomated testingmanual testingtest planningrisk analysissoftware testingtest automation toolsconfiguration of contact center platformsSDLC concepts

Soft Skills

communicationcollaborationproblem-solvinganalytical skillsteam-orientedtechnical training

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Computer EngineeringBachelor's degree in Information SystemsBachelor's degree in Information Management