QAOps – Software Engineer

Genesys

Software Engineer ensuring quality and reliability of cloud conversation routing engine. Collaborate across teams on automated testing and design improvements for high throughput systems.

Posted 5/25/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 $92,700 - $121,700 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudDynamoDBEC2JavaJenkinsJUnitKafka

About the role

Key responsibilities & impact

Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform
Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
Contribute production level Java code to improve system functionality, testability, and overall performance
Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
Influence design decisions by identifying risks early and advocating for scalable, testable architecture
Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

Requirements

What you’ll need

2+ years of professional experience in software development with a strong emphasis on quality engineering
Proficiency in Java and solid understanding of object oriented design principles
Experience testing REST APIs through both functional and automated approaches
Familiarity with CI and CD pipelines such as Jenkins or similar tools
Working knowledge of event driven systems and messaging platforms such as Kafka
Experience using testing frameworks such as TestNG or JUnit
Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
Proficiency with version control systems such as Git

Benefits

Comp & perks

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Javaobject oriented designautomated testingREST APIsevent driven systemsmessaging platformsKafkaTestNGJUnitcloud platforms

Soft Skills

quality engineeringcollaborationinfluence design decisionsrisk identificationadvocacy for architectureproblem solvingcommunicationstandardization of practicesimprovement of toolingdriving quality consistency