Senior Manager, Billing / Credit & Collections

Genesys

Senior Manager overseeing Order Management operations across North America and Latin America in a global SaaS environment. Responsible for driving operational performance and strategy within billing operations.

Posted 5/22/2026full-timeRemote • Massachusetts, North Carolina • 🇺🇸 United StatesSenior💰 $109,200 - $192,000 per yearWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency.
Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities.
Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards.
Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement.
Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management.
Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives.
Establish and enhance policies, procedures, and standardized operating practices
Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis.
Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation.
Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.

Requirements

What you’ll need

Bachelor’s degree in Accounting, Finance, Business Administration, or related field
Minimum 10 years of progressive leadership experience in Order-to-Cash, Order Management, Revenue Operations and Accounting, Finance, Audit or related leadership roles within a global SaaS or technology organization.
Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization.
Demonstrated experience leading large or multi-functional teams
Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization.
Strong analytical, strategic thinking, and organizational leadership capabilities.
Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order Managementbilling operationsinternal controlsrevenue accountingfinancial risk managementprocess optimizationautomationRPAAI-enabled technologiesworkflow optimization

Soft Skills

leadershipanalytical skillsstrategic thinkingorganizational leadershipcollaborationaccountabilityinnovationemployee engagement