Senior Business Operations Manager

Genesys

Senior Manager, Business Strategy & Operations for Genesys Cloud's growth strategy; managing analytics and strategy intersection for leadership insights.

Posted 5/20/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSenior💰 $129,300 - $227,300 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a trusted analytical partner to Product leadership, translating business performance data into strategic insights and executive-ready recommendations
Own the design, development, and ongoing stewardship of dashboards, scorecards, and KPI frameworks that track growth, retention, adoption, and business health
Conduct various analyses to inform strategic decisions and identify value-creation levers
Draft quarterly business reviews and board-level reporting; prepare concise, high-quality briefing materials and present findings to Director through C-suite stakeholders
Drive cross-functional strategic initiatives from framing through execution, coordinating across teams to maintain alignment and accountability
Continuously evaluate and raise the bar for analytical quality, consistency, and interpretive rigor across all team outputs
Support strategic planning cycles, scenario analysis, and ecosystem assessments as needed

Requirements

What you’ll need

5 to 8 years of experience in a rigorous analytical environment: management consulting, investment banking, product management, Big 4 advisory, or a high-performance in-house strategy or FP&A function
Exceptional attention to detail with a natural instinct for catching inconsistencies and pressure-testing outputs before they reach stakeholders
Strong critical thinking skills; able to consider the broader strategic implications of analysis, connect findings to business context, and ask the next right question
Fluency with Excel including familiarity with statistics, optimization, customer retention, and cohort analysis frameworks, ideally in a recurring-revenue or SaaS context
SQL proficiency strongly preferred; candidates without it must demonstrate a clear ability and willingness to become proficient quickly
Outstanding written and verbal communication skills; able to convey nuanced analysis succinctly to both technical and non-technical audiences, including senior executives
High degree of ownership and self-direction; comfortable operating with ambiguity and driving work forward independently

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdashboard designKPI frameworksscenario analysiscohort analysisExcelSQLstatistical analysisoptimizationbusiness performance analysis

Soft Skills

attention to detailcritical thinkingcommunicationownershipself-directionstrategic thinkingpresentation skillscollaborationproblem-solvingadaptability