PS Consultant – Genesys Cloud Implementation

Genesys

Genesys Cloud Implementation Consultant responsible for deployment and support of Genesys Cloud solutions. Collaborating with teams and managing customer environments for operational excellence.

Posted 5/19/2026full-timeChennai • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSCloudDNSJava.NETPHPPythonSwitchingVMware

About the role

Key responsibilities & impact

integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities.
Demonstrates product expertise in most Genesys Cloud products
Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.
Follows PS implementation standards
Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
responsible for delivering Genesys Cloud solutions for customers or Partners.
responsible for developing a high level of expertise across the majority of Genesys products.
Works in close concert with Project Manager in successfully delivering projects.
Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers
Follows PSO implementation standards
Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)
Execution of project plan tasks associated with engagements
Test plan validation in close collaboration with Quality Assurance team
Regular communication of project status
Provides onsite/remote support for customer escalations as needed
Maintains on average of 70+% utilization for billable projects
Identifies engagement-related problem areas and solves the issues in a proactive manner
Assists the Customer Care organization in performing service call/maintenance activities as required
Provide technical training to internal or external resources as needed
Maintains friendly and professional attitude in stressful situations
Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
Maintains regular internal communications with project team, team lead, and manager.
Provides feedback and updates to internal process through internal documentation
Follows standard department processes.
Continues to stay abreast of new Genesys product releases through internal training, shadowing or experienced consultants, lab development, and industry standards training/certifications

Requirements

What you’ll need

Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
2+ years of related experience
Prior experience with Genesys Cloud Implementation and/or Administration is highly desirable but not a requirement
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
Flexibility to work across different time zones specifically North America
Flexibility to take up a operational service management role (managing a customer environment), if there is business need
Knowledge of HTTP requests, REST web services, and JSON
IP Telephony & Hardware: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Cisco/Juniper/other network routing and switching devices is an added advantage.
Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods is a BIG Plus
Operating Systems: Windows 200/2008/2012R2, XP, Vista, Windows 7
Knowledge on Amazon Web Services (AWS) is a bonus
Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation.
Prior experience in working in a customer facing role
Knowledge of customer service processes.
Knowledge of Cloud change control processes.
Strong follow-through, ownership & responsibility on tasks assigned.
Effective time management and maintains flexibility
Demonstrate flexibility to adjust working hours to match customer and team interactions

Benefits

Comp & perks

independence to make a larger impact on the company
ownership of their work

ATS Keywords

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Hard Skills & Tools

Genesys CloudHTTP requestsREST web servicesJSONIP TelephonyCisco GatewaysWiresharkJavaC#.NETPython

Soft Skills

technical problem-solvingcollaborationflexibilitycommunicationcustomer servicetime managementownershipresponsibilityescalation managementprocess improvement