Senior Solution Consultant – Enterprise West

Genesys

Senior Solutions Consultant at Genesys driving AI-powered experience orchestration for customer outcomes. Partnering with leaders and technical teams in enterprise environments to deliver tailored solutions.

Posted 5/15/2026full-timeArizona, California, Oregon • 🇺🇸 United StatesSenior💰 $123,100 - $216,500 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes at scale.
Partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Genesys Cloud.
Lead discovery engagements to uncover business objectives, operational challenges, and success metrics.
Design and deliver tailored demonstrations that reflect real-world customer scenarios, clearly communicating AI and automation value.
Partner with Account Executives to shape strategy across complex enterprise and upper mid-market opportunities.
Guide customers through evaluation processes, building confidence in platform scalability, security, and long-term fit within enterprise ecosystems.
Contribute to RFx responses and proposals, positioning differentiated value.
Engage with architects and IT stakeholders to validate integrations, APIs, data flows, and interoperability within existing technology landscapes.
Support customers in evaluating AI-driven workflows, automation strategies, and analytics capabilities.
Develop high-level solution approaches that balance innovation with operational readiness and long-term sustainability.
Collaborate with implementation and customer success teams to ensure proposed solutions are feasible.

Requirements

What you’ll need

5+ years of experience in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
Proven experience supporting enterprise or complex SaaS evaluations
Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
Demonstrated ability to communicate complex technical concepts clearly to both business and technical audiences
Experience collaborating cross-functionally with sales, product, and delivery teams

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-powered experience orchestrationGenesys CloudAPIsSaaS evaluationscloud platformsintegrationsautomation strategiesanalytics capabilitiessolution architecturetechnical presales

Soft Skills

communicationcollaborationproblem-solvingcustomer engagementstrategic thinkingleadershipadaptabilitycross-functional teamworkpresentation skillscustomer success