AI & Experience Orchestration Director – Sales Overlay

Genesys

AI and Experience Orchestration Director responsible for driving AI-powered customer experiences and collaborating with core account teams. Engaging with clients to deliver personalized, innovative solutions.

Posted 5/14/2026full-timeWashington D.C. • Massachusetts, Washington • 🇺🇸 United StatesLead💰 $134,000 - $235,600 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders
Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.)
Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.)
Take a lead to identify Priorities and Use Cases to develop AI opportunities

Requirements

What you’ll need

A strong SME in AI and Pre Sales with excellent written and oral skills
Experience in sales overlay or subject matter expert roles
12+ years of relevant professional experience in Software / Cloud / AI
Proven experience and expertise in AI-powered customer experience with an AI-First mindset
Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
Strong coordination skills on developing and running AI PoC’s
Demonstrated ability to create effective territory and account strategies / plans
Strong critical thinking and communication skills
Effective presentation skills in public events (ability to serve as a compelling subject matter expert)
Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIPre SalesSoftwareCloudAI-powered customer experienceAI Use CasesAI PoCterritory strategiesaccount strategiespipeline generation

Soft Skills

written communicationoral communicationleadershipcollaborationcoordinationcritical thinkingpresentation skillsprioritizationinfluencetime management